We integrate for real when your system allows it, and we start from a file you control when it does not yet

What does Surface need from a clinical system?

Six fields and read permission. Patient identifier, phone number, the service as it was written on the order, the issue date, the professional who issued it, and the scheduling status if the system tracks it. No diagnoses, no free text from the medical record, no history. It works without an API carries the full field-by-field list and explains what we do when one is missing.

The four pages in this family cover InterSystems TrakCare, Masterkey, Epic and Rayen Salud, with what each one exposes, what it costs to obtain, and where the conversation with your IT team starts.

What if our system has no API?

That is the normal case, and it is why a good share of Chilean providers believe they do not qualify. A file exported from the system, in the format your team already knows how to produce, is enough to start. You review it before it leaves, you decide which fields go in, and you cut it off whenever you want.

Control stays on your side from the first day, and that holds for the rules as much as for the data: your scheduling protocols run on top of Surface and are followed without exception. Once real access is enabled, we swap the source without touching anything already running, and the full route is written down so your IT team can evaluate it without a meeting.

How long does it take in practice?

Three weeks to results, and the calendar is something you can hold us to. Day 1: scope, denominator and contact rules agreed, first file received. Week 2: production, with real messages going out under your brand and real appointments landing in your calendar. From there the work is tuning. The day-by-day calendar is published with every milestone and its date.

During onboarding the heavy lifting is ours, including the part that in other projects lands on the client's team: the founders sit in the operator's chair. What your IT team contributes is one scheduled export or one read-only access, and the rest of the questions are answered separately.